CUSTOMER SERVICE

Thank you for visiting LippedbyLayy! For information on our product launches and news, please follow us on Instagram, Facebook and Twitter at @LippedbyLayy.

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For customer service inquiries, please E-mail us at  For order inquiries, please include your order number for faster service.

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FREQUENTLY ASKED QUESTIONS

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Order Tracking

Please visit United States Postal Service here to track your order.

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Refund Poli​cy

At this time we do not offer refunds, cancellations or exchanges. 

• All sales are FINAL unless a problem resulted on behalf of LippedByLayy .

• Please, double check all information provided BEFORE checking out.

• By purchasing you are agreeing to all policies . All disputes will be challenged. 

All customer related issues and or inquiries, please email LippedbyLayy@gmail.com. Kindly allow at least 48hrs for a response. It is greatly appreciated if refrain from sending multiple emails regarding the same issue.

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Shipping

Please advise, we ship ONCE a week. 

• Allow 1-2 days for processing and up to 5-7 business days for delivery. 

• Once we have shipped your order and the tracking number has been issued, we no longer have CONTROL of the items ordered. We are NOT responsible for any lost or stolen packages. ALL disputes will be directed to the United States Postal Service. 

• Please be sure to provide a valid address and telephone number.

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